CRM-Express Professional - designed to automate the processes with the clients, aid to organize the effective work of the sales, marketing, service in all the stages of interaction with the clients. The characteristics include capacities of SMS, the client of electronic mail, calendar, address book, the programming of the working hours, the news of the client, the programming of meetings, library, company, forms to bizayner, the magazine. CRM-Express now multiuser and is completely adapted to work in the network. It supports the connection to a limitless number of users in the address book, calendar, orders or invoices. Between common characteristics CRM professional Express: 1. To administer the base of clients, detailed characteristics of each client and person of contact, the dynamics of the change in the state of the relations with the clients, the capacity to quickly introduce the information of the client and access; 2. Management of contacts with the clients, counts the history of the contacts with the clients, the registry of the needs of the client, a fast transference of information between departments, the planning, the contacts 3. Activities of planning and control, the coordination of the works in the time, a system of reminders and the emission of the allocations; 4. Administration of enterprise processes by means of the work with the clients, the creation of rules to work with the clients and the patrons of the typical action for the sale and service of the credits; 5. Management of sales, development of sales of technology of diverse product groups, the management of the stages and phases of the sale, the standard creation of groups of the action, the mechanism of the preparation of business proposals, mechanisms of management of the operations and analysis of the cycle of sales - " funnel " of the sales; 6. Integration with software of financial accounting and allows him to create a space of information common to work with the clients; 7. Direction of Marketing - segmentation of clients, management of marketing companies, evaluation of the effectiveness of the publicity and the campaigns of marketing; 8. Questioning - to obtain data on clients, products, competitors, the regions. Analysis of questionnaires; 9. Tele-marketing - To call to the clients being provided the mass of a certain scene of conversation, the contact and forms of inscription; 10. Service and guarantee on watch. Accounting of the merchandise in the services: the serial number, date and type on watch, management of services of attention to the client, management of treatment orders on watch; 11. The analysis variable of the sales, analysis of sales of ABC, the analysis of the work with the clients, the performance of the personnel, the analysis of portfolio of clients; 12. The knowledge base of the sales, products, competitors, the service, the structuring of the information, to look for by key word, the fast access to the information; 13. Policy of privacy, the establishment of rights of user to accede to the information, providing to the users the access only to the information on its clients; 14. To facilitate the pursuit of the operations of routine, integration with the electronic mail, information, assistant of putting in good condition of new clients, the twins search clients, the group of handling of the filters of the clients.

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